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Refund
If your travelers cheques are lost or stolen, the issuer will refund their face value provided : |
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Before Loss :
• You have signed each cheque at the place marked "Signature of the Holder" in non erasable ink immediately upon receipt, but have not countersigned any of them.
• You have safeguarded each cheque against loss or theft as you would a similar amount of your own cash.
• You have not parted with the cheques voluntarily or as collateral security. |
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After Loss :
• You notify the issuer within 24 hours of the loss or theft of your cheques, and the local police reporting the circumstances of the loss or theft in such details as may be reasonably required.
• You supply the Purchaser's Receipt copy of the Sales Advice (PAF), as well as acceptable proof of your identity, when making your refund claim.
• You complete the appropriate refund claim documents to reasonable satisfaction and sign them in good faith.
• You agree to co-operate in the investigation of the loss or theft, and in any resulting prosecution. |
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However :
• The issuer reserves the right to delay refund during investigation of the loss or theft and will not be liable for any loss or expense caused by such delay. In addition, your cheques will not be refunded by the issuer if they have been seized or confiscated by the state government, customs, revenue, police, military or other such officials or personnel.
• The issuer shall not be obliged to stop payment of your travelers cheques for any reason whatsoever.
• If you recover any cheques which you reported lost or stolen you must return them to the issuer immediately, and if you obtain any information which could assist the issuer to recover them, you must inform the issuer as soon as possible.
These purchase conditions and any disputes which may arise under them shall be governed by the laws of the issuer’s principal place of business. These purchase conditions and the cheques you purchased are issued by the company whose name appears on the cheques and on whose behalf the cheques are signed. |
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